Response Metrics
Current service windows across key player support pathways.
Average Application Review: 36 hours
Average Appeal Response: 18 hours
Staff Tickets Closed (7d): 214
Trust Center
Operational transparency for response timelines, commitments, and incident communication.
Public Commitments
- All accepted/denied applications include a short reason summary.
- Appeal updates are posted within 24 hours when extra evidence is required.
- Monthly community Q&A covers roadmap, moderation process, and economy direction.
Operational Notes
- Large patch windows may temporarily increase review times.
- Critical exploit reports are triaged ahead of routine requests.
- Community updates are posted in Discord before policy changes are enforced.